Frequently Asked Questions
Last Updated: June 2026
Whether you're visiting us for chiropractic care, massage therapy, or acupuncture, we're here to make your experience as comfortable and stress-free as possible. Below are answers to many of the questions we hear most often. If you don't find what you're looking for, please don't hesitate to reach out—we're always happy to help.
Looking for information about a specific service?
Last Updated: June 2026
Whether you're visiting us for chiropractic care, massage therapy, or acupuncture, we're here to make your experience as comfortable and stress-free as possible. Below are answers to many of the questions we hear most often. If you don't find what you're looking for, please don't hesitate to reach out—we're always happy to help.
Looking for information about a specific service?
New Patients
Are you accepting new patients?
Yes! We welcome new patients of all ages. We can often accommodate same-day or next-day appointments. Please schedule here. If you don't find a convenient appointment time online, please call or text our clinic at 503-282-8582. We frequently have additional appointment times available that may not appear online.
Do I need a referral?
No. Most patients can schedule directly with one of our chiropractors, massage therapists, or acupuncturists without a referral. VA patients are an exception and require a referral from their primary care provider.
What should I expect at my first appointment?
Your first visit includes a thorough health history, consultation, examination, and recommendations for care. In most cases, treatment is provided during your first visit if your provider determines it is appropriate.
How long is my first appointment?
New patient appointments typically last 45–90 minutes, depending on your health history and the type of appointment you've scheduled. Follow-up visits are generally much shorter.
What should I bring to my first visit?
Please bring a photo ID, your insurance card (if we will be billing your insurance), and any recent X-rays, MRI reports, or other medical records that may help us better understand your health concerns and goals.
Are you accepting new patients?
Yes! We welcome new patients of all ages. We can often accommodate same-day or next-day appointments. Please schedule here. If you don't find a convenient appointment time online, please call or text our clinic at 503-282-8582. We frequently have additional appointment times available that may not appear online.
Do I need a referral?
No. Most patients can schedule directly with one of our chiropractors, massage therapists, or acupuncturists without a referral. VA patients are an exception and require a referral from their primary care provider.
What should I expect at my first appointment?
Your first visit includes a thorough health history, consultation, examination, and recommendations for care. In most cases, treatment is provided during your first visit if your provider determines it is appropriate.
How long is my first appointment?
New patient appointments typically last 45–90 minutes, depending on your health history and the type of appointment you've scheduled. Follow-up visits are generally much shorter.
What should I bring to my first visit?
Please bring a photo ID, your insurance card (if we will be billing your insurance), and any recent X-rays, MRI reports, or other medical records that may help us better understand your health concerns and goals.
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Chiropractic Care
What conditions do you commonly treat? Our providers commonly help patients experiencing:
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Is chiropractic care safe?
Yes. Chiropractic care is a well-established healthcare profession. Before beginning treatment, your chiropractor will perform a thorough examination to determine whether chiropractic care is appropriate for your individual needs.
Do you care for infants and children?
Yes! Our chiropractors provide gentle, age-appropriate care for infants and children. Our youngest patients typically see Dr. Megan Ziskovsky or Dr. Kristen Castillon, who have a specialty in pediatric care. Many families appreciate having a practice where everyone—from newborns to grandparents—can receive care.
Do you treat pregnant patients?
Absolutely. Pregnancy places unique and changing demands on the body, and many expectant mothers find chiropractic care helpful for managing back pain, pelvic discomfort, and changes in posture throughout pregnancy. Chiropractic care may also help optimize pelvic mobility and comfort as your body prepares for birth.
Will I need X-rays?
Not necessarily. If imaging is needed, your chiropractor will explain why and help determine the most appropriate next step. We do not perform X-rays in our office, but if imaging is recommended we will refer you to a trusted local imaging facility.
How many visits will I need?
Every patient is different. Your treatment recommendations will depend on your condition, your goals, and how your body responds to care. We'll discuss our recommendations with you so you can make informed decisions about your care.
Massage Therapy
Can I schedule a massage without seeing a chiropractor?
Absolutely! Massage therapy is available whether or not you receive chiropractic care.
Yes. Chiropractic care is a well-established healthcare profession. Before beginning treatment, your chiropractor will perform a thorough examination to determine whether chiropractic care is appropriate for your individual needs.
Do you care for infants and children?
Yes! Our chiropractors provide gentle, age-appropriate care for infants and children. Our youngest patients typically see Dr. Megan Ziskovsky or Dr. Kristen Castillon, who have a specialty in pediatric care. Many families appreciate having a practice where everyone—from newborns to grandparents—can receive care.
Do you treat pregnant patients?
Absolutely. Pregnancy places unique and changing demands on the body, and many expectant mothers find chiropractic care helpful for managing back pain, pelvic discomfort, and changes in posture throughout pregnancy. Chiropractic care may also help optimize pelvic mobility and comfort as your body prepares for birth.
Will I need X-rays?
Not necessarily. If imaging is needed, your chiropractor will explain why and help determine the most appropriate next step. We do not perform X-rays in our office, but if imaging is recommended we will refer you to a trusted local imaging facility.
How many visits will I need?
Every patient is different. Your treatment recommendations will depend on your condition, your goals, and how your body responds to care. We'll discuss our recommendations with you so you can make informed decisions about your care.
Massage Therapy
Can I schedule a massage without seeing a chiropractor?
Absolutely! Massage therapy is available whether or not you receive chiropractic care.
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What types of massage do you offer?
Our talented LMTs offer a variety of treatment styles, including:
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Not every therapist offers every technique, so we're happy to help match you with the provider who best fits your needs.
Can I receive chiropractic care, massage therapy, and acupuncture on the same day?
Yes! Many of our patients combine chiropractic care with massage therapy and/or acupuncture during the same visit. Our providers work together to coordinate your care whenever possible.
Can I receive chiropractic care, massage therapy, and acupuncture on the same day?
Yes! Many of our patients combine chiropractic care with massage therapy and/or acupuncture during the same visit. Our providers work together to coordinate your care whenever possible.
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Acupuncture
What conditions can acupuncture help with? Acupuncture may help support patients experiencing:
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Your acupuncturist will discuss your health concerns, answer your questions, and help determine the best treatment plan for you.
What should I expect during my first acupuncture appointment?
Your first appointment includes a conversation about your health history, current concerns, and treatment goals. Your acupuncturist will develop an individualized treatment plan, answer your questions, and explain what to expect before beginning treatment. Many patients find acupuncture deeply relaxing and are amazed by the variety of health concerns it can help address.
Do acupuncture needles hurt?
Most people are pleasantly surprised by how comfortable acupuncture is. The needles used are extremely thin—much finer than those used for injections or blood draws. Some people feel little to nothing when the needles are inserted, while others notice a mild sensation such as warmth, tingling, heaviness, or a dull ache. Many patients become so relaxed that they fall asleep during treatment.
How many acupuncture treatments will I need?
Every person and every condition is different. Some patients notice improvement after one or two visits, while others see the most benefit from a series of treatments. Your acupuncturist will discuss recommendations based on your condition and your goals.
What should I expect during my first acupuncture appointment?
Your first appointment includes a conversation about your health history, current concerns, and treatment goals. Your acupuncturist will develop an individualized treatment plan, answer your questions, and explain what to expect before beginning treatment. Many patients find acupuncture deeply relaxing and are amazed by the variety of health concerns it can help address.
Do acupuncture needles hurt?
Most people are pleasantly surprised by how comfortable acupuncture is. The needles used are extremely thin—much finer than those used for injections or blood draws. Some people feel little to nothing when the needles are inserted, while others notice a mild sensation such as warmth, tingling, heaviness, or a dull ache. Many patients become so relaxed that they fall asleep during treatment.
How many acupuncture treatments will I need?
Every person and every condition is different. Some patients notice improvement after one or two visits, while others see the most benefit from a series of treatments. Your acupuncturist will discuss recommendations based on your condition and your goals.
Insurance & Payment
Do you accept insurance?
We participate with many insurance plans and are happy to verify your benefits before your appointment whenever possible. Insurance verification is provided as a courtesy and is never a guarantee of coverage or payment. If you have questions about your benefits, we encourage you to review your insurance information or contact your insurance company directly. See here for a list of what providers are contracted with which plans.
What if I don't have insurance?
Many of our patients choose to pay directly for care. We'll explain your options and fees before beginning treatment so there are no surprises.
Is chiropractic covered by Medicare?
Yes. Medicare covers chiropractic spinal manipulation for qualifying conditions. Our team is happy to answer questions about your specific Medicare benefits.
Do you accept insurance?
We participate with many insurance plans and are happy to verify your benefits before your appointment whenever possible. Insurance verification is provided as a courtesy and is never a guarantee of coverage or payment. If you have questions about your benefits, we encourage you to review your insurance information or contact your insurance company directly. See here for a list of what providers are contracted with which plans.
What if I don't have insurance?
Many of our patients choose to pay directly for care. We'll explain your options and fees before beginning treatment so there are no surprises.
Is chiropractic covered by Medicare?
Yes. Medicare covers chiropractic spinal manipulation for qualifying conditions. Our team is happy to answer questions about your specific Medicare benefits.
Scheduling
Do you offer same-day appointments?
Often, yes! Same-day appointments are frequently available. If you're in pain or hoping to be seen quickly, please call or text our office and we'll do our best to help.
What is your cancellation policy?
We kindly request at least 48 hours' notice if you need to cancel or reschedule your appointment. Missed appointments and late cancellations are subject to our cancellation fee.
Do you offer same-day appointments?
Often, yes! Same-day appointments are frequently available. If you're in pain or hoping to be seen quickly, please call or text our office and we'll do our best to help.
What is your cancellation policy?
We kindly request at least 48 hours' notice if you need to cancel or reschedule your appointment. Missed appointments and late cancellations are subject to our cancellation fee.
Still Have Questions?
We're always happy to help.
If you don't see the answer you're looking for, please call or text us at 503-282-8582. Our friendly team is happy to answer questions, explain your treatment options, verify insurance benefits, or help you determine which provider may be the best fit for your needs.
If it's a question we hear often, we'll happily add it to this page so future patients can benefit too.
We're always happy to help.
If you don't see the answer you're looking for, please call or text us at 503-282-8582. Our friendly team is happy to answer questions, explain your treatment options, verify insurance benefits, or help you determine which provider may be the best fit for your needs.
If it's a question we hear often, we'll happily add it to this page so future patients can benefit too.
Ready to Get Started?
Whether you're experiencing pain, recovering from an injury, looking for prenatal or pediatric care, or simply wanting to move and feel your best, we'd love to help.
Call or text us at 503-282-8582 or click here to schedule an appointment online today.
Whether you're experiencing pain, recovering from an injury, looking for prenatal or pediatric care, or simply wanting to move and feel your best, we'd love to help.
Call or text us at 503-282-8582 or click here to schedule an appointment online today.
